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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Briskey

January 2, 2026

5  out of  5
rating by Robert Briskey
"I have been with State Farm for many years and they are a pleasure to work with. I have never had any issues with them . I have everything insured through them."
We responded:
"Thank you for the review! Happy New Year!"
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Joseph Holmes

November 6, 2025

5  out of  5
rating by Joseph Holmes
"I've bought insurance from Jim Reed for 18 years now and he and his team have always been good to work with. Most recently, while moving to a new home, Holly was very helpful and responsive, even after hours! If you want good insurance and the opportunity to experience great customer service, I highly recommend going to Jim Reed and the team in Monett."
We responded:
"Thank you for the awesome review. I hope you enjoy the new home. "
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Jared Snider

November 4, 2025

5  out of  5
rating by Jared Snider
"Jim and his team really helped us get a god rate for our home and auto insurance. And I can’t say enough about Holly who works in Jim’s office. We’ve had to call a few times due to cracked windshield or other needs, and she’s always been ready to quickly answer questions and solve our problems. This is a great team!"
We responded:
"Thank you for your review "
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Rebecca Ward

November 4, 2025

5  out of  5
rating by Rebecca Ward
"LOVE Jim and his crew! He can get you the insurance you need, and wont try to sell you nothing you don't! Holly has been VERY helpful in our many insurance needs. She is quick to respond, and helps us get what we are needing."
We responded:
"Thank you so much for the review. We try to take good care of you and others and most of the time that doesn't involve pushing sales on people;)"
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Felix Lockhart

November 4, 2025

5  out of  5
rating by Felix Lockhart
"Customer service is on point. The team here is always patient and diligent making sure you are getting the coverage you are looking for."
We responded:
"Thank you for your review. I am glad we were able to help you"
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Dayana Casarez

November 4, 2025

5  out of  5
rating by Dayana Casarez
"Go get a quote with Gaspar. Gaspar’s Very knowledgeable and patient, answering all my questions clearly. I especially appreciate their dedication to serving the Hispanic community, making sure we understand all the options in our own language. They made the process easy and stress-free. I highly recommend them!" dedicación para servir a la comunidad hispana"
We responded:
"Thank you for your review. "
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M K1565

November 3, 2025

5  out of  5
rating by M K1565
"Normally I have rocky interactions with any insurance entanglements but I can assure you that the staff at State Farm with Jim Reed are 100% on their A-Game! I would absolutely recommend them!"
We responded:
"Thank you for your review. We are here to help. "
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Francisco Mendoza

November 3, 2025

5  out of  5
rating by Francisco Mendoza
"Gaspar is someone that pays attention and here is here to help you out . I was paying 275 in my previous insurance and when Gaspar quote my insurance through State Farm I was saving almost 100 a month by just switching!!!! Thank you !!!reach out to Gaspar @ Jim Reed here in monett !!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Robert Allmon

April 5, 2025

5  out of  5
rating by Robert Allmon
"Very helpful."
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D S

December 8, 2024

1  out of  5
rating by D S
"Jim is a nice enough guy personally but his hands were tied, by his own frank admission, to do anything to help resolve a homeowners claim pursuant to the May 8 tornado. He said corporate had prohibited him from being an advocate in homeowners claims as opposed to any auto claims that he cd help with. This lack of assistance forced me to have to deal with the jaded and inhumane adjusters myself. It took 4 months to resolve the roofing part of the claim, which again, I had to fight totally without representation. After 41 years of loyalty to State Farm in three states with a virtually claim free record, I have procured coverage with another carrier and will never return. State Farm as a whole has a reputation for denying roof claims. My post is not "sour grapes" but rather just a stating of the facts for others to be aware of."
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Raymond Godsy

October 5, 2024

1  out of  5
rating by Raymond Godsy
"Would rather talk about hunting instead of paying attention to his customers while signing a policy."
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Larry F

September 19, 2024

5  out of  5
rating by Larry F
"Wonderful staff and very competitive insurance prices."
We responded:
"Thank you for the positive review. We appreciate your business."
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Nina Kelly

March 8, 2024

5  out of  5
rating by Nina Kelly
"Ashley is always great to work with! So personable and friendly! She was prompt with my request!"
We responded:
"Thank you for the positive review. We appreciate it. "
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jimmy blevins

June 15, 2023

5  out of  5
rating by jimmy blevins
"Ashley is the best. Jim Reed is fortunate to have employees such as her ! Thanks for your help with my insurance needs !"
We responded:
"Thank you for your review. Ashley is incredible!"
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Jason Ragan

February 16, 2023

5  out of  5
rating by Jason Ragan
"Visited State Farm today. I had a few issues that needed to be addressed with my small business insurance. Ashley with the state farm team took care of my needs with accuracy and promptness. I highly recommend Jim Reed State Farm and talk to Ashley for awesome and prompt service."
We responded:
"Thank you for your review. We definitely enjoy visiting with you"
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Mrs. Myers

January 27, 2023

5  out of  5
rating by Mrs. Myers
"The best service around and always over the top kind!! Ashley is the sweetest ❤️"
We responded:
"We appreciate the review. Ashley is sweet and sometimes she brings in little Ashlyn who is pretty sweet as well!"
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Rebecca Gilliam

January 26, 2023

5  out of  5
rating by Rebecca Gilliam
"If I could give a higher rating than 5 I would! These people are not only my insurance company but are family. That have been there for my family for years and have been there for me since I have had a license. Great group of people and great company. I wouldn’t choose anyone else!"
We responded:
"Awesome review! We love you. Family is definitely how I start seeing many of our long term clients. "
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Karen Kraus

January 26, 2023

5  out of  5
rating by Karen Kraus
"Great customer service! Respond quickly and always answer all my questions."
We responded:
"Thank you Karen. Communication is the key to taking good care of people. We try our best"
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Jared Lankford

January 26, 2023

5  out of  5
rating by Jared Lankford
"I had a house fire. Jim and his team were great. The worked with us and answered all of our questions. He cares and that's why he my agent!"
We responded:
"Thank you for the review. I am glad to be able to help when these things come up. We always enjoy seeing your smiling face!"
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Serena Anderson

September 21, 2022

5  out of  5
rating by Serena Anderson
"We have been absolutely amazed with the customer service we have received from this agent and his team. We had some complicated issues within 24 hours of signing the policy. We broke down in another state and the ink on our emergency road side service wasn't even dry. They coordinated to make sure we were not left stranded. They have responded to every single change we've made on our policy with patience and kindness. We highly recommend them!"
We responded:
"Thank you for your review. I am glad we could be there for you when you needed us. State Farm is a great company to represent."
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Shari C.

September 14, 2022

5  out of  5
rating by Shari C.
"Jon was wonderful!! He was able to get me insurance on not only my new and existing vehicles but my home all at great rates (significantly below my previous insurance). All this within the last hour before he closed. He was so very considerate and had great patience to explain everything so I was confident in my decisions on my new insurance. His office was recommended by my nephew and I will gladly recommend him to anyone who needs insurance of any kind. Thank you again Jon!"
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Keegan

June 24, 2022

5  out of  5
rating by Keegan
"I've been with state farm for like 2-3 years now and they do not disappoint. Reasonable prices and honest feedback! Workers there absolutely go above and beyond and help you out with everything especially Ashley. Since day 1 I met her she's helped me through every question and changes of payment on my cars! I recommend coming here for your insurance! Thank you state farm!"
We responded:
"Thank you for your review. We appreciate your kind words."
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Rebecca Jane

March 14, 2022

5  out of  5
rating by Rebecca Jane
"I got excellent affordable insurance for my small business. Jim’s office took good care of me. I really like having an agent I can talk face to face with."
We responded:
"Thank you for your review. We always love seeing you stop by the office."
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Melissa Orr

February 25, 2022

5  out of  5
rating by Melissa Orr
"It’s always a pleasure to work with Ashley. She always makes sure all my questions are answered and that I understand my policies and premiums completely. She always has a smile on her face!"
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Melissa Fields

February 25, 2022

5  out of  5
rating by Melissa Fields
"I had rented apartment at Plymouth Landing and Ashley hooked me up with some renters insurance. She's very professional but at the same time is so sweet. I know no matter what I'll have great customer service bc she always returned calls and acts like she cares"